This is a fantastic article and was a great read.

I still believe the benefits greatly outweigh the negatives to hosting your own clients. I’m primarily a freelancer but I focus a bit more on hosting than most.

I currently host over 100 customers and support isn’t hard to manage by myself. I generally get 1-2 support tickets per day which take no longer than 20 minutes to resolve. I think many exaggerate the support side, providing the sever is up and running/fast you will not be overloaded with support.

The key to hosting is automation. If you’re having to chase up invoices you’re missing the key to hosting which is automation. A solution such as WHMCS will solve will allow 90% automation from account creation and setup all the way to invoice creation, reminders and suspension.

Jack