Thanks for writing this post Rachel (passed on to me via @cole007). Very well considered and eminently sensible stuff.

I was about to start offering hosting direct to my clients, but the points you raised make so much sense they can’t be ignored. I’ve come to the conclusion that your approach of getting the client to engage the hosting company direct while you supply support is not only less risky for me and the client, it will result in better service for the client and I won’t be worse off financially: win-win.

Oh, and – like half the other commenters here – I’m also using Memset. Those guys definitely must be doing something right!