Hi Rachel – I disagree with this.

For me, reselling hosting is easy money.
I charge the client an initial set up fee, and bill them up front for annual contract of hosting. Once I have set up the domain, I ask them to update their DNS and it’s pretty much forgotten from then on. I just collect the money every year.

My reseller account has WHM of course, but I am not responsible for server updates and security patches. The host is responsible for this. However if I do want to do something, I have full access to the box using Putty over ssh.

if something goes wrong (downtime, etc) – they have an Online Chat for their technical support – and 99 percent of the issues I’ve had over the years have been fully resolved in under two minutes chatting with their technical support.