@rachel
What do you do when your clients are non-technical and don’t understand that building a site is a completely other thing than hosting it. I do have clients who host their sites elsewhere, but when things go wrong, I am at the end of their phone call, not their hosting company.

They don’t understand hosting and domains and web, and they prefer paying extra for my company to handle everything for them. This way when things go wrong they don’t have to call the electrician when their house is infested with termites. They have one company who does everything for them and this makes them happy.