I had issues with my old MBP purchased and repaired in the Cabot Apple Store, Bristol. Popping it after work at around 6pm.

Shortly after I purchased it the pixels started dying. I know from past experience there are rules around the number of acceptable dead pixels in a screen (in 4 or 5 monitors at over there is 1). The screen had 1 dead and there were 4 or 5 that were fading. I had to explain myself 3 times to people that I needed a repair.

I was finally told that as a ‘gesture of good will’ they would replace the screen and it would be 1-2 days. It had taken about half an hour to get to this point. So I left my MBP for repair and headed home, I then got a call at 7:55pm (5 mins before they shut) saying it had been repaired and I could pick it up.

Once it was in for repair it was great, the Genius on the phone was polite and even joked about me getting to the store in 5 mins. The staff leading up to it seemed a bit up tight and not willing to admit a fault with the machine after 1 month and the ‘gesture of good will’ was just annoying. I’ve worked in retail and it is normally used as an excuse to get rid of a customer, not something I’d expect from Apple at all. I wasn’t angry or making a fuss in store.