Hi Rachel,
Thanks for your info on the EU VAT changes – very few people seem to recognise the problem, including those I have spoken to at HMRC.
FYI I’ve found that my payment provider, RomanCart, have said that they don’t see it as an issue and don’t intend to change anything.
What I propose to do as a workaround is for non-UK customers to send out a CD or memory stick of our software, so it falls outside of the new regulations.
As at present, a trial of the software can be downloaded and then unlocked on purchase, but now the purchase will be for the software on the physical media.
For the relatively low volume of sales we have, I reckon this is more cost effective than setting up new systems and the extra burden of operating them, even if in all other senses it is a retrograde step!
Tim