The brand new Smashing Book #4 provides practical, actionable takeaways by respected Web design experts, neatly packed in a gorgeous hardcover. Our new upcoming book with smart techniques, ideas and approaches for front-end development, performance, psychology and Web typography. A truly smashing book that deserves to be on your bookshelf.
My chapter of this book deals with the subject of providing customer support. It is based on the experience I have had supporting our product Perch, and also a series of interviews with other people who provide support. I believe technical support to be of great importance to the success of any product and this is a practical guide to improving your support offering.
The Smashing Books are always beautifully produced, I’ve seen a preview PDF of this one and it is no exception. Pre-order your copy today!