Blog

Posts in this section go back to 2000. Mostly web, and web business related.

My 2013 in writing and speaking

A look back at some of my writing, speaking and podcast episodes this year.

Table of Contents for The Profitable Side Project

Over the Christmas period I finished the first draft of my upcoming book and today am posting a table of contents and a little update on progress.

Review of the Year

I have enjoyed reading other review posts, and I thought it would be nice to look back over what has been an exciting and difficult year.

The Bootstrapped Product Resource List

A list of resources, reading and listening to help kick start your product business in the New Year.

It is never done.

Thinking about how we, working on the web, rarely get those moments where we can say, “this is done, this is good.”

A hostile environment: payments, the PCI DSS and UK digital businesses

I believe that the payments and PCI DSS compliance landscape in the UK is hostile to small digital businesses. I’d like to see more transparency from the companies and wonder if we can work together to encourage that?

Preventing accounting chaos in your product business with Xero

I frequently recommend online accounting package Xero to people on Twitter, however in 140 characters it is hard to get across why I think it is such a fantastic solution for people selling products.

Smashing Book 4: Writing about technical support

The Smashing Book 4 has been released today. My chapter is about technical support and this post links up some of my other writing and speaking on the subject.

Making Your Product a First Class Citizen

A post about creating a product alongside client work, with some of the ways in which I feel we managed to make it work.

Announcing The Profitable Side Project Handbook

I’m self-publishing an e-book based on the things we have learned taking our product Perch from side project to our main business.

A new site design

I am putting my new site live today – designed by Laura Kalbag. This post talks about finally letting go of the need to design my own site.

Conversations with my teenager about the Internet

Many years ago, as I started to create my own “digital identity” I made a decision not to also create one for my daughter. I tried to avoid linking her and her real name with me. She is now 16 and I talked with her about having parents who are very visible online, and how she feels about identity and privacy on the net.

Unfashionably profitable

Why using the latest technology and chasing coverage in the tech press or mentions from influencers might not be the path to profitability that you think. I write about how we are “unfashionably profitable”.

Review of Snappy - Customer Service Simplified

A post reviewing the new support system Snappy, explaining how we are using it to stop our pre-sales inbox descending into chaos at Perch.

WYSIWYG Editors still suck - and we only have ourselves to blame

While we continue to let clients dictate how website content is edited, we will not see the back of the so-called WYSIWYG editor. My thoughts after reading Mark Boulton’s post on the subject.

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