The Smashing Book 4 has been released today. I have seen the PDF version and am eagerly awaiting the delivery of the physical book as Smashing Magazine always do a lovely job with their books.
My chapter is about providing technical support, and is based on our experiences supporting Perch. I’ve been writing and speaking about technical support for the last year or so, and so if you enjoyed my chapter here are some other links you might like to take a look at.
The video of my presentation at Industry Conference last year – All Of a Sudden … No Luck.