So, this morning I wanted to check whether a certain item was available from Marks & Spencer, so I visited their web site. I’m watching the page load when Bam! I’m redirected to the following friendly message.
“To protect you from certain usability and/or security issues we currently do not support Opera, Mozilla, earlier versions of Netscape or IE. If your preferred browser is not supported, we recommend that you consider co-installing a supported version.”
Well, thank you so much, Marks & Spencer from protecting me from the evil that is an alternative browser. I’m very glad to see that you are “working to support speech browsers”, has no-one informed you that it’s possible to create a site that works in all browsers, including “speech browsers”, and that redirecting potential customers to an error page because you don’t recognise their browser is just a tad old hat?
I fired up Internet Explorer just long enough to send them a message asking exactly what these security issues were with Mozilla, but I didn’t bother to look for the item I wanted to order. I’ll get that at a retailer that supports my browser of choice.
I heard back from Marks & Spencer Customer Services …
“Dear Ms Andrew,
Thank you for contacting us.
I was concerned to hear that you can’t log on to www.marksandspencer.com. I’m sorry for the inconvenience this has caused you.
I’m afraid that you can’t access our site at the moment because we do not support the browser you’re using. We do not support Opera, Mozilla, certain versions of Netscape or versions of Internet Explorer earlier than IE 5 because of usability and security issues.
However, we are aiming for all major browsers to be able to access our site in the near future. We are also currently working to provide a wider range of client side applications to make the browser experience more enjoyable, so we recommend co-installing a later version of the IE browser family.
I do hope that you will be able to log onto our website soon. Thank you again for getting in touch.”
… I’m really looking forward to those client side applications that will make the browser experience more enjoyable, I’m sure they are really worth switching browser for.